Netflix and Samsung Galaxy Note Crash

| July 1, 2014 | 0 Comments

I had the scare of my life when my Samsung Galaxy Note 10.1 crashed and wouldn’t turn back on. I was so shocked that all I could do was stare at the device in disbelief.

Having had the device for all of about 6 months, this wasn’t what I expected. Here’s the scenario leading up to the disturbing condition.

Working to Music/Movie

Having become totally annoyed with Pandora (it seems Pandora likes to take over the steering wheel when played on my device), I decided to play a movie in the background while I painted. I infrequently use Netflix, but since I give them $8 each month I might as well use them.

I clicked on the Netflix app, entered my sign in information and waited. The app displayed the little “thinking” circle with the words “signing in” beneath it. Not sure if I had entered the correct sign in information, I turned to my Smartphone and did the same thing.

BrickThe Smartphone signed in just fine so I turned back to my tablet and it was off. No problem, it probably went to sleep while signing on. I tapped the device and nothing. I pressed the “Home” button and still nothing. I then depressed the “On/Off” switch for about 10 seconds and still nothing.

Shock and Slight Panic

By this time I was dumbfounded. If this had happened on a PC I’d be prepared to dive in and fix it. I’m new to the whole Android/touch screen world so I was staring at the device like a deer caught in headlights. In my zombified state I had the wherewithal to grab a phone and call my brother. He was able to talk to me long enough to bring me out of my near catatonic state.

With my brain starting to think again, I did a quick search to see how to get the tablet to turn on again. Pressing and holding the On/Off button for 35 seconds did the trick. Ahh, the temporary brick was resuscitated.

ZombieSlow Learner

Being a slow learner, I went back to what I was doing prior to the fateful event. I again went to Netflix, saw the sign on circle, turned my back on the device and WHAM! It did the same thing, dead as a doornail.

I may be a slow learner, but when I get it, I really get it! I did a quick online search for the relationship between the Netflix app and device crashes. Lo and behold, that was the connection. Supposedly this problem was to be fixed in Android 4.3 (uh guys…it still doesn’t work and I have Android 4.4).

Whether they fix it or not, I’m deleting the Netflix app from my device. I was going to cancel the account, but the kids use Netflix for their video games.  The app works just fine on the Motorola Moto G and probably a host of other devices, but it does not work on my Samsung Galaxy Note 10.1.

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Category: Apps, Tablet

About the Author ()

Felicia (aka Low Tech Grandma) is a wife, mother, grandmother, freelance writer and low tech blogger.

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